Question 1

How do we ship and process orders?

Accepted Answer

All orders are processed and shipped within 48 business hours of payment confirmation. Orders placed before 2 p.m. EST will ship the same day as long as there are no issues with payment. We provide SHIPPING through USPS and tracking information for all U.S. orders. You typically get your package within 3-5 business days once your order has shipped. Unless something is on pre order. We are not responsible/liable for lost/stolen packages or any delay in shipping caused by the carrier, holidays, and/or bad weather. We don't ship on Saturday or Sunday. If we experience a delay on our end, we’ll contact you within 24hrs to make other arrangements or you can choose to have your order refunded without any penalties.

Question 2

What is our return/refund policy?

Accepted Answer

We have a no refunds policy due to the nature of our product.  If you’re not happy with the hair you receive and want to make an exchange, please contact us within 1 business days VIA TELEPHONE and we’ll gladly exchange if our stock permits. Hair has to be in its original condition and completely unaltered to qualify for an exchange. Customer has to pay for shipping costs related to an exchange, unless we made a mistake with your order. Zip ties holding the weft together have to be intact. If they're cut, or the hair is used or altered in ANY manner, the sale will be considered final. Absolutely NO EXCEPTIONS to these policies! By making a purchase from us, you're agreeing to our terms and conditions.

Question 3

How do I take care of the hair?

Accepted Answer

We recommend washing the hair at least twice a week with a good hydrating shampoo and deep conditioner. It's very important to do this because the hair needs to be moisturized regularly to keep it from drying. We also recommend using a leave-in conditioner. This will keep your hair looking and feeling healthy.

Question 4

STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!

Accepted Answer

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 24- 48 hours in advance because we know how easy it is to forget an appointment you booked months ago.

- Less than 24 hour notice will result in a charge of $25.

- “NO SHOWS” will be charged 25% of the reserved service amount.

- Any multiple services, combos or last minute bookings must be held with a credit card. A credit card "HOLD" transaction may be made on your credit card to reserve the appointment time.

The cancellation policy allows us the time to inform our standby guests of any availability, as well as keeping our 1938 H.O.B.  team members' schedules filled, thus better serving everyone. 1938 H.O.B policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our policies criteria.

REFUND POLICY

THE EMPLOYEES DELIGHT THEMSELVES ON PROVIDING YOU WITH EXCEPTIONAL SERVICE AND EXCELLENT CUSTOMER CARE. 
We do not issue refunds on Salon services ever. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within 48 hours of your service. If you are not satisfied with the work performed, we require that you return to the salon so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within 48 hours of the initial service.

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FREQUENTLY ASKED QUESTIONS

How do we ship and process orders?

What is our return/refund policy?

How do I take care of the hair?

STRICT AND ENFORCED 48 HOUR CANCELLATION POLICY!

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